Privacy Policy

Last updated: 25 September 2026

About us

One Stop Store operates https://onestopstore.com.au.

This Privacy Policy explains how we collect, use, store and share personal information when you browse our website, purchase products or contact us.

Business operator: [Insert legal business name if different from One Stop Store]
Privacy contact email: [Insert your customer contact email]

Information we collect

We collect information you provide when placing an order, creating an account, subscribing to marketing emails or contacting us. This may include:

• Your name, email address and telephone number.

• Billing and delivery addresses.

• Order details, purchase history and payment confirmations.

• Messages, enquiries and information relating to returns or refunds.

• Account details and marketing preferences.

We also collect information about how visitors use our website through cookies and analytics tools. This may include device and browser information, IP addresses, pages visited and interactions with products and advertisements.

If you do not provide information needed to process an order, we may be unable to complete your purchase or arrange delivery.

How we use your information

We use personal information to:

• Process payments and fulfil orders.

• Arrange delivery and provide order updates.

• Manage accounts, enquiries, returns and refunds.

• Improve our website, products and customer experience.

• Measure advertising performance and show relevant advertising.

• Send marketing emails where permitted and manage subscriptions.

• Detect fraud, protect our website and meet legal obligations.

Payments

We accept PayPal and credit card payments. Payment information is handled by PayPal or the payment provider used at checkout, under that provider’s privacy policy.

We receive transaction information needed to confirm payment, manage orders and process refunds.

Credit card payment provider: [Insert provider name]

Cookies, analytics and advertising

We use cookies and similar technologies to support website functions such as shopping carts and account access.

We use Google Analytics to understand how visitors use our website and to help improve its performance.

We use Meta Pixel to measure advertising results and support relevant advertising on Meta platforms. Depending on the settings in use, these tools may collect information about your device, browsing activity and purchases. Google and Meta may associate this information with other information they hold, in accordance with their privacy policies.

You can manage cookies through your browser settings. Blocking some cookies may affect website features. You can also manage advertising preferences through your Google and Meta accounts.

Marketing emails

We use email to share product news, offers and store updates where you have subscribed or where otherwise permitted.

You can unsubscribe using the link in our marketing emails or by contacting us. Unsubscribing from marketing does not stop essential messages about an order or customer service enquiry.

Sharing your information

We share information where needed to operate our store, including with payment providers, delivery services, website hosting and IT providers, analytics and advertising providers, and email marketing services.

[If suppliers ship directly to customers, include: We also provide the relevant supplier with your name, delivery address, contact details and order information where needed to fulfil and deliver your order.]

We may disclose information to professional advisers or authorities where required or permitted by law.

Overseas handling of information

Some service providers may store or process information outside Australia.

[Before publishing, identify the overseas countries used by your payment, hosting, analytics, advertising, email and fulfilment providers, where practicable.]

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, alteration or disclosure. No online service or electronic storage system can guarantee complete security.

We retain information for as long as reasonably needed to fulfil orders, provide support, maintain business records, resolve disputes and meet legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Access, correction and deletion requests

You can contact us to request access to personal information we hold about you or ask us to correct inaccurate information.

You may also request deletion of your information. We may need to retain some records for legal, accounting or other legitimate purposes.

We may ask you to verify your identity before responding to a request.

Privacy enquiries and complaints

Please send privacy enquiries or complaints to [insert contact email], explaining your concern and how we can contact you.

We will review your complaint and aim to respond within 30 days. If more time is needed, we will let you know.

If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au to ask whether it can assist.

Other websites

Our website may contain links or embedded content from other websites. Their handling of personal information is governed by their own privacy policies.

Changes to this policy

We may update this policy when our services or information-handling practices change. The latest version will be published on this page with an updated date.